FAQ
Have questions about our plumbing services? Here, you will find answers to common questions about our offerings, pricing, scheduling, safety measures, and more. We’ve compiled these responses based on our years of experience and customer feedback to provide you with clear, concise information. However, if your specific question isn’t covered, don’t hesitate to contact us directly.
Frequently Asked Questions
Our office hours are from Monday to Friday, 8:00 AM to 6:00 PM.
Yes, we do provide emergency plumbing services. Our top priority is to address urgent plumbing issues promptly. In many cases, we can dispatch a qualified professional to your location within an hour of receiving the emergency call. However, please be aware that the response time may vary depending on the specific situation and the current workload. Rest assured, we always strive to respond as quickly as possible to ensure your plumbing emergencies are resolved efficiently and effectively.
We provide plumbing services in a wide range of areas, including most of Chicago and Chicagoland suburbs. To determine if your location falls within our service area, please provide us with your specific address or area, and we will be more than happy to confirm if we can assist you in that location.
To schedule an appointment with our plumbing team, you have three convenient options:
- Give us a call at 773-661-7969.
- Send an email to info@firstchicagoplumbing.com.
- Utilize the chat button on our website to initiate a conversation and schedule your appointment.
Whichever method you choose, our team will be ready to assist you and arrange a suitable time for your plumbing service
Our cancellation policy requires that any appointment cancellation or rescheduling must be made at least 48 hours before the scheduled appointment time. For Monday appointments, the cancellation or rescheduling must be done before Friday 9:00 AM at the latest. Please be aware that fees may apply for cancellations or rescheduling made within these specified timeframes. We understand that unforeseen circumstances may arise, so we kindly ask for your understanding and cooperation in adhering to our cancellation policy. If you have any questions or need to cancel or reschedule an appointment, please don’t hesitate to contact us as soon as possible.
Yes, our plumbers are licensed, insured, and experienced. We prioritize the expertise and qualifications of our team to ensure that we provide high-quality and reliable plumbing services to our customers. Rest assured, when you choose our services, you are getting assistance from qualified professionals who have the necessary training and experience to handle various plumbing tasks efficiently and effectively. Your satisfaction and peace of mind are our top priorities.
We offer a comprehensive range of plumbing services to meet various needs:
- Fixture Installation: Our team can assist with the installation of faucets, sinks, toilets, showers, bathtubs, and other plumbing fixtures.
- Leak Repairs: Whether it’s a minor drip or a major leak, we have the expertise to identify and fix leaks in pipes, faucets, and other plumbing components.
- Drain Cleaning: We provide efficient and thorough drain cleaning services to clear clogs and ensure proper drainage.
- Filter Installation: We offer filter installation services to improve water quality and remove impurities from your plumbing system, providing you with cleaner and healthier water.
- Water Heater Installation: Our experienced team can handle water heater installations, whether it’s a traditional tank-based water heater or a tankless water heater, ensuring a seamless and efficient setup to meet your hot water needs.
- Remodeling or New Construction: For remodeling projects or new construction, we can handle the plumbing installation and design to suit your requirements.
- Gas Work: Our licensed professionals can handle gas line installations, repairs, and maintenance.
- And More!
No matter the scale of the plumbing task, we are equipped to deliver reliable and top-notch services. Feel free to reach out to us for any plumbing needs you may have, and we’ll be happy to assist you.
Yes, we believe in transparency and providing our customers with upfront pricing estimates for our services. We offer various options for obtaining estimates, including virtual estimates and on-site assessments. Additionally, for certain services, we can provide flat fee pricing over the phone. Our goal is to ensure that you have a clear understanding of the expected costs before proceeding with any plumbing work. Should you have any inquiries or require an estimate, don’t hesitate to contact us, and we’ll be more than happy to assist you.
We offer a wide range of payment methods to make our plumbing services convenient for you:
- Cash: We accept cash payments for our services.
- Check: You can make payments using a personal or business check.
- Zelle: We welcome payments made through the Zelle mobile payment service.
- Credit Cards: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. A convenience fee of 3.5% transaction fee is applicable to all credit card payments.
Furthermore, we understand that some plumbing projects may involve significant costs, and to assist our customers, we provide flexible financing plans. These financing options include a zero-interest plan, allowing you to spread the payments over a specific period without incurring any interest charges. Additionally, we offer a flat-rate plan, providing you with a clear understanding of the total cost upfront, making budgeting more manageable.
Our goal is to ensure that you have convenient payment options and the flexibility to choose the financing plan that best suits your needs. If you have any questions about our payment methods or financing options, please don’t hesitate to contact us. We’re here to assist you and make your plumbing experience as smooth as possible.
Yes, we stand behind the quality of our services with warranties and guarantees:
- 3-Year Labor Warranty: For most of our services, we provide a comprehensive 3-year labor warranty. This means that if you experience any issues related to the workmanship within three years from the date of service, we will address and rectify them at no additional cost.
- 30-Day Warranty on Drain Cleaning: We offer a 30-day warranty specifically for drain cleaning services. If you encounter any problems with the drain within 30 days of the service, we will reevaluate and address the issue to ensure proper functionality.
Please note that certain restrictions may apply to our warranties and guarantees. For more detailed information or any specific inquiries about our warranty coverage, feel free to reach out to our team. We are dedicated to ensuring your satisfaction and providing reliable solutions for your plumbing needs.
Absolutely! We have an abundance of references and customer testimonials from previous clients that you can find on various platforms, including Google, Yelp, Angie’s List, and other websites. These reviews are a testament to our commitment to providing top-notch plumbing services and ensuring customer satisfaction. We encourage you to check out these reviews to gain insights into the experiences of our valued customers. If you would like more specific references or testimonials, please let us know, and we will be happy to provide them. Your trust in our services is vital, and we strive to maintain a reputation for excellence through the feedback of our satisfied clients.
